|
What does Remote Assistance mean?
At CPL,
we make use of cutting edge technology to help you resolve any technical
problems which you may experience after you purchase your printing
equipment from us.
Thus
whether you experience any problems in installing your software
successfully, using software or creating designs, then we can help you
remotely. So what does this mean and how does it work?
Remote
assistance basically means that wherever you are in the world, we can
(with your permission), log into your computer and temporarily
take over your computer screen from our base in Romford. As we try to
help you from this end, you will literally see us working on your
computer screen as if you were working on it yourself - absolutely
fascinating!
Before we
can log into your PC, you will need to generate a password which will
only last the duration of our 'help time', after which it will 'expire'
and we will not be able to log into your PC again - until next time,
when you generate a new password. As you can see, this is very secure
method of assisting.
Remote
assistance is widely used by IT companies around the world to assist
others and is thus a very useful and convenient method of helping others
instantly, without the client having to make long journeys
for help, or making lengthy telephone calls.
With
Remote Assistance, it is like having a member of our staff sitting right
next to you. With CPL, you can also book an 'appointment' so we can
contact you at a convenient time to suit you (during our office hours).
We have
helped many customer around the world like this who have been absolutely
delighted with us and have thus been able to push their business forward
rather than get demoralised due to technical problems.
In the
past, we have also used Web cams successfully in offering support
whereby customers have been able to point the Web cam at a part of a
machine or a control they were unsure of and we have been able to help
instantly as we were able to see the image of their machine, in their
location, right on our computer screen in Romford!
Now you
can see how the correct help and support goes a long way in ensuring
your success rather than making your purchase decision based on price
alone.
|
